Custom Candy March Price Drop! Check out our design tool for pricing!

Frequently Asked Questions

This is where you’ll find answers to your frequently asked candy questions. Read below for helpful information and tips about ordering your candy, creating custom made candy, candy delivery and our famous Sticky live shows.

FAQS

Easter 2024 Trading Hours


Christmas Trading Hours The Rocks Store
Friday 29th March 2024 
(Good Friday)
Closed
Saturday 30th MarchOPEN: 9.30am - 5pm
Sunday 31st March 
(Easter Sunday)
OPEN: 9.30am - 5pm
Monday 1st AprilOPEN: 9.30am - 5pm
Tuesday 2nd AprilStandard Trading Hours Resume

** Please note that there may not be candy making happening each day due to limited staff on Public Holidays. We recommend calling the store in the morning of your visit to check if you want to find out.

Online Inquiries & Emails
Our online shop will be open during the Easter Period Friday 29th March - Monday 1st April 2024. Any orders placed during this period will begin to be shipped Tuesday 2nd April 2024. If you place an order though our online store between Thursday 28th March & Monday 1st April your order will be shipped starting Tuesday 2nd April 2024.
Click & Collects: If you select click & collect, please ensure you wait for your email from our Dispatch team telling you your order is ready for collection.

Our Online Headoffice team will be closed during this Easter period and will respond to all inquiries in order of placement from Tuesday 2nd April 2024. Please allow extra time for their responses. We kindly ask that you refrain from calling the store about any emails sent, online inquiries or online orders as they will not be able to assist you sadly. Our Online Headoffice will happily help you upon their return on Tuesday 2nd April 2024. 😊

Christmas Trading Hours


Christmas Trading Hours The Rocks Store
24 December 2023Closed
25 December 2023Closed
26 December 2023Closed
27 December 2023OPEN: 9.30am -5.30pm
28 December 2023OPEN: 9.30am - 5.30pm
29 December 2023OPEN: 9.30am - 5.30pm
30 December 2023OPEN: 9.30am - 5.30pm
31 December 2023OPEN: 9.30am to 2pm (no candy making)
1 January 2024Closed
2 January 2024Standard Trading Hours Resume


Online Store
Our online shop will be open during the Christmas Period 21st December 2023 to 7th January 2024. Any orders placed during this period will begin to be shipped the week beginning 8th January 2024. If you place an order though our online store between 21st December 2023 to 7th January 2023 your order will be shipped the week beginning 8th January 2024. Click & Collects will NOT be available during this time. If you select click & collect, please ensure you wait for your email from our Dispatch team telling you your order is ready for collection.




Custom Made Candy: What happens when I submit an online inquiry for custom made lollies?

Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person is the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.

Custom Made Candy: Are the packaging options on the Pricing and Packaging page my only choices?

No. We are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you think you might need, just get in contact and we’ll make it happen. If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

2023 Christmas Delivery Order Dates

2023 Christmas Order Cut Off Date

To ensure the best possible change of receiving your order by Christmas please place an order by the dates in the tables below.

We cannot guarantee Christmas delivery (some things are beyond our control) however if you place your order by these dates you should receive your orders by Christmas.

Lollies still taste delicious after Christmas!

Australia: Christmas Order Cut-Off Dates

StateFinal Date to place order for Christmas Delivery
NSW17 December 2023
ACT17 December 2023
VIC17 December 2023
QLD17 December 2023
SA17 December 2023
WA11 December 2023
TAS17 December 2023
NT11 December 2023


International: Christmas Order Cut-Off Dates

Region
Final Date to Place order for Christmas Delivery
USA2 December 2023
Canada30 November 2023
New Zealand5 December 2023
United Kingdom1 December 2023
Europe27 November 2023
South America20 November 2023
Israel20 November 2023
Asia27 November 2023
Middle East27 November 2023
South Africa
20 November 2023


Please note: These cut off dates have been provided by postal carriers but are not guaranteed. We will ensure our best to get orders out as quickly as possible and before cut off dates but please keep in mind that there may be delays in dispatch times due to peak online sales period.

As this is a busy time of the year, we always recommend placing your order even before the above dates. Deliveries may be affected by factors beyond our control such as postal disruptions, significant weather events, customs delays or other reasons.

Online Orders

2023 Christmas Delivery Order Dates

2023 Christmas Order Cut Off Date

To ensure the best possible change of receiving your order by Christmas please place an order by the dates in the tables below.

We cannot guarantee Christmas delivery (some things are beyond our control) however if you place your order by these dates you should receive your orders by Christmas.

Lollies still taste delicious after Christmas!

Australia: Christmas Order Cut-Off Dates

StateFinal Date to place order for Christmas Delivery
NSW17 December 2023
ACT17 December 2023
VIC17 December 2023
QLD17 December 2023
SA17 December 2023
WA11 December 2023
TAS17 December 2023
NT11 December 2023


International: Christmas Order Cut-Off Dates

Region
Final Date to Place order for Christmas Delivery
USA2 December 2023
Canada30 November 2023
New Zealand5 December 2023
United Kingdom1 December 2023
Europe27 November 2023
South America20 November 2023
Israel20 November 2023
Asia27 November 2023
Middle East27 November 2023
South Africa
20 November 2023


Please note: These cut off dates have been provided by postal carriers but are not guaranteed. We will ensure our best to get orders out as quickly as possible and before cut off dates but please keep in mind that there may be delays in dispatch times due to peak online sales period.

As this is a busy time of the year, we always recommend placing your order even before the above dates. Deliveries may be affected by factors beyond our control such as postal disruptions, significant weather events, customs delays or other reasons.

Restock Dates and Times

2023 Restocks Begin:

12th January 2023: 10am AEDT

We restock our online store every week at www.sticky.com.au at the following times. 

10am Friday Sydney Australian Eastern Daylight Time

I'm not in Australia. What time is that for me?

There are a lot of websites where you can check what time that is for you and below are some options.

USA Restock Times
EasternCentralMountainPacific
Thursday 8pmThursday 7pmThursday 6pmThursday 5pm


Canada Restock Times
Newfoundland
(NST)
AtlanticEasternCentralMountainPacific
Thursday 9.30pmThursday 89pmThursday 8pmThursday 7pmThursday 6pmThursday 5pm


UK Restock Times
Friday 1am


New Zealand Restock Times
NZSTCHAST
Friday 12pmFriday 12.45pm

What will be available in next restock?

We Restock our website on Fridays at 10am (Sydney Time!)


We have recently updated our website and you can see see what will be available by clicking here


This list will be update by Thursday 5.30pm (Sydney Time)


Order Tips and Tricks

Ordering can be a little tricky so here are a few tips and tricks.

Here are a few shopping tips to make like a bit easier

  • Create an account (Creating an account will mean you can access all your orders, including their status & tracking numbers once dispatched!)
  • Sign in with your account about 10 minutes before the restock time
  • Select the “In Stock” filter (this should automatically be pre-set)
  • Add the items you would like to your cart
  • Your cart will hold your order for 30 Minutes from the last time you update your cart. Make sure you check out within this time frame otherwise your order will be released back to the online store.
  • Please ensure you check your cart items before you confirm your order as orders/products can not be changed once your order has been placed.
  • Sticky is not responsible for parcels that are shipped to an incorrect address that was entered at checkout by the customer.
    Please check your shipping address on your order confirmation email right away and if any mistakes please email us at [email protected] so we can try to fix your address ASAP as once your order has been picked we are not able to make any address changes to it.
  • Keep an eye on your junk / spam mail folders for your "Order Confirmation" email and your "Shipped" emails. If you have an account, you can also access these and your tracking by logging into your account!

Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] and include your order number in the subject line and we will get back to you within 2 business days.

Delivery Times, Costs & Information

Freight is despatched using Australia Post Standard Service.

Once we receive your order we try to despatch Australian orders within 5 business days (business days do NOT include weekends or public holidays) and international orders within 6 business days.
This excludes if your order contains a Pre-Order item. If you order a Pre-Order item, your entire order will be held until the Pre-Order item is ready for dispatch and your order will then be dispatched. The Pre-Order item will contain information on when we expect dispatch to START for orders containing that item. If you need your other items sooner we recommend placing seperate orders for those items and your Pre-Order item.

Please Note: This timeframe may be slightly longer during sales or peak periods.

Delivery time frame estimates with Australia Post Standard Service are below.

Please know that these are estimates only. COVID has seriously impacted freight times around the globe.

Freight Time Estimates
Australia2 -12 business days
Canada10 - 21 business days
Europe10 - 21 business days
New Zealand6 -12 business days
United Kingdom10 - 21 business days
United States10 - 21 business days
Germany
10-21  business days
Italy
10-21  business days
UAE12-15 business days
Brazil9-25 business days
India9-16 business days



Shipping costs are based on weight, size and exact shipping location. When you have items in your cart delivery costs will displayed before you decide to purchase & make payment. The cost will increase according to the weight, so adding OR removing items may affect the shipping costs. Please ensure you check these BEFORE you make your payment and confirm your order.


Shipping Starting Prices
AustraliaFrom AUD$10.00
CanadaFrom AUD$21.00
New ZealandFrom AUD$15.20
United KingdomFrom AUD$26.40
United StatesFrom AUD$21.00
GermanyFrom AUD$26.40
ItalyFrom AUD$26.40
UAEFrom AUD$31.80
BrazilFrom AUD$26.40
IndiaFrom AUD$18.90

For any other country/locations not listed above, simply add your items to your cart to see the shipping costs 😊


Please keep an eye on your junk mail/spam mail folders for your "Shipped" email as it will likely go there. If you have not received it after 7 business days (Mon-Fri excluding any weekends or public holidays) since ordering please email us at [email protected]


Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

Common Delivery Questions

"My package says delivered but I didn't receive it"

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive - oops! Your package will most likely be delivered within a few days but it's great to check with your neighbours, around your properly and/or post office for more information in the meantime!

If you do not receive your order in a couple of days after it being marked as delivered and you have checked with your neighbours and around your property, please contact your local postal service with your tracking number and lodge an inquiry with them.

 

"My International Tracking Is Not Updating"

We're so sorry for the delay with your parcel! Although tracking does not always indicate this, we can assure you that your parcel is still in transit to you.
Please note that international orders typically take up to 21 full business days to be delivered (please see our "Online Orders Delivery Times & Freight Information" tab for more accurate timeframes based on your location. Business days do not include weekends, or public holidays.

We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 business days for delivery due to postal service delays, civil unrest, COVID 19 restrictions, and other issues beyond Sticky's control.

In the meantime here are some things that might help you locate your parcel:

If tracking indicates that your package is in your destination country, please use your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

If tracking indicates that your package is still in Australia, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

If you have waited the full 21 business days and still have not received your order, please contact us at [email protected] with your order number! Please note, we are unable to assist you further with your order until after the 21st business day. (Remember, Business days do not include weekends, or holidays).
Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] where we will get back to you within 2 business days.



"How do I track the delivery of my order?"

Yay, you are so close to receiving your lollies! Once your order ships, you will receive a "Shipped" email with a tracking number that you can use to follow your parcels journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Once your parcel has arrived in your destination country, we recommend using your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

Can I Change My Order Once Placed?

Sadly once an order has been placed we are not able to make any product changes at all to your order.

If there is a problem with an address, please send us an email straight away ([email protected]) so we can try and fix this for you.
Please note: Once your order has been picked & packed for dispatch, we are not able to make any address changes so please email us right away, and keep an eye on your junk/spam mail folders for our reply as we will need to you confirm some details before we make the change. 

Cancelling Orders

Once you have placed an online order through our shop we start to process it for shipping.

Once the order has been booked for shipping and has a tracking number assigned we cannot cancel or refund the order.
To request a cancellation, please email us at [email protected]

If you contact us regarding a refund after we have processed the order for shipping and we cannot cancel or refund the order.

If you would like to cancel the order before a tracking number has been assigned we will charge a AUD$10.00 administration fee. This covers the cost of our merchant provider penalties and our time. This will be deducted from total that you are refunded. 
Please note: Emailing us does NOT confirm it will be cancelled, we will confirm in writing via email if we are able to cancel your order and provide a refund (minus the AUD$10.00 administration fee).

Please note that you may also be charged a fee from your merchant provider for refunds.



Can we combine orders from online sales?

Unfortunately it is not possible to combine orders from an online sale. When you are ordering online please ensure that you have everything that you want in the same shopping cart. If you split your order you will be charged twice for shipping.


Can I preorder?

At the moment we cannot take preorders for candy. We simply do not have enough stock to be able to do this. You need to order when we restock our website. See the FAQ above for more information.

We may occasionally have special product available for "PRE ORDER" which will say in the product name and product description. There will also be an approx dispatch date. Please note that if you order a PRE ORDER item, your entire order will be dispatched together once the item is ready for shipping.

Items listed as PRE ORDER are the only items available as a Pre Order.

Order Issues (Incorrect Items & Damaged Items)

Incorrect Orders / Order Issues

We take the upmost care to ensure that your order is correct and that your candy leaves us in pristine condition. However we are human, and sometimes issues can arise. If there is an issue with your order once you received it, please email us photos of everything you received, the problem and your order number in the subject line to [email protected] so we can help you!

Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

Return To Sender (RTS) Parcels

Sticky is not responsible for parcels that are shipped to an incorrect address that was entered at checkout by the customer.
Please check your shipping address on your order confirmation email immediately after placing your order to ensure it is correct and if there are any mistakes please email us at [email protected] so we can fix your address ASAP. Once your order has been picked we are not able to make any address changes to it.

It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky (RTS).

Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] and include your order number in the subject line and we will get back to you within 2 business days.

Custom Candy Orders

Custom Candy Lead Time and Blockout dates

Our lead time is approximately 2-4 weeks. This changes seasonally and can longer the closer we get to Christmas. If you have any questions just send an email to [email protected] and we can assist. We will always squeeze an order in if humanly possible :)




Custom Made Candy: What is the minimum quantity of candy if I want it customised?

The minimum batch size when provided in bulk kg bags is 8kg. 8kg is generally enough for most events. Just get in touch and we can help you with quantities.

Can I package it myself?

We love it when you package it yourself. Please remember that there are no preservatives in what we do and that the lollies do need to be packed into something airtight. There are some beautiful packaging options out there, but if they aren’t completely airtight, make sure the lollies go into a small bag or similar airtight container first.

Are the packaging options on the Pricing and Packaging page my only choices?

No. We are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you think you might need, just get in contact and we’ll make it happen. If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

What happens when I submit an online inquiry for custom made lollies?

Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person is the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.

Delivery Information

Common Delivery Questions

"My package says delivered but I didn't receive it"

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive - oops! Your package will most likely be delivered within a few days but it's great to check with your neighbours, around your properly and/or post office for more information in the meantime!

If you do not receive your order in a couple of days after it being marked as delivered and you have checked with your neighbours and around your property, please contact your local postal service with your tracking number and lodge an inquiry with them.

 

"My International Tracking Is Not Updating"

We're so sorry for the delay with your parcel! Although tracking does not always indicate this, we can assure you that your parcel is still in transit to you.
Please note that international orders typically take up to 21 full business days to be delivered (please see our "Online Orders Delivery Times & Freight Information" tab for more accurate timeframes based on your location. Business days do not include weekends, or public holidays.

We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 business days for delivery due to postal service delays, civil unrest, COVID 19 restrictions, and other issues beyond Sticky's control.

In the meantime here are some things that might help you locate your parcel:

If tracking indicates that your package is in your destination country, please use your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

If tracking indicates that your package is still in Australia, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

If you have waited the full 21 business days and still have not received your order, please contact us at [email protected] with your order number! Please note, we are unable to assist you further with your order until after the 21st business day. (Remember, Business days do not include weekends, or holidays).
Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] where we will get back to you within 2 business days.



"How do I track the delivery of my order?"

Yay, you are so close to receiving your lollies! Once your order ships, you will receive a "Shipped" email with a tracking number that you can use to follow your parcels journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Once your parcel has arrived in your destination country, we recommend using your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

 

 


Delivery Information: Delivery Costs

For our online store delivery costs are below.

Australia

Delivery within Australia is based on weight and location and starts at AUD$10.00.

Shipping costs are based on weight, size and exact shipping location. When you have items in your cart delivery costs will displayed before you decide to purchase & make payment. The cost will increase according to the weight, so adding OR removing items may affect the shipping costs. Please ensure you check these BEFORE you make your payment and confirm your order.

International

International shipping costs are based on weight, size and exact shipping location. When you have items in your cart delivery costs will displayed before you decide to purchase & make payment. The cost will increase according to the weight, so adding OR removing items may affect the shipping costs. Please ensure you check these BEFORE you make your payment and confirm your order.

Shipping Starting Prices
CanadaFrom AUD$21.00
New ZealandFrom AUD$15.20
United KingdomFrom AUD$26.40
United StatesFrom AUD$21.00
GermanyFrom AUD$26.40
ItalyFrom AUD$26.40
UAEFrom AUD$31.80
BrazilFrom AUD$26.40
IndiaFrom AUD$18.90

For any other country/locations not listed above, simply add your items to your cart to see the shipping costs 😊

Delivery Times and Freight Information

Freight is despatched using Australia Post Standard Service.

Once we receive your order we try to despatch Australian orders within 5 business days (business days do NOT include weekends or public holidays) and international orders within 6 business days.
This excludes if your order contains a Pre-Order item. If you order a Pre-Order item, your entire order will be held until the Pre-Order item is ready for dispatch and your order will then be dispatched. The Pre-Order item will contain information on when we expect dispatch to START for orders containing that item. If you need your other items sooner we recommend placing seperate orders for those items and your Pre-Order item.
Please Note: This timeframe may be slightly longer during sales or peak periods.

Delivery time frame estimates with Australia Post Standard Service are below.

Please know that these are estimates only. COVID has seriously impacted freight times around the globe.

Freight Time Estimates
Australia2 -12 business days
Canada10 - 21 business days
Europe10 - 21 business days
New Zealand6 -12 business days
United Kingdom10 - 21 business days
United States10 - 21 business days
Germany
10-21  business days
Italy
10-21  business days
UAE12-15 business days
Brazil9-25 business days
India9-16 business days


Please keep an eye on your junk mail/spam mail folders for your "Shipped" email as it will likely go there. If you have not received it after 7 business days (Mon-Fri excluding any weekends or public holidays) since ordering please email us at [email protected]


Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

Christmas Delivery - Order cut off dates 2023

2023 Christmas Order Cut Off Date

To ensure the best possible change of receiving your order by Christmas please place an order by the dates in the tables below.

We cannot guarantee Christmas delivery (some things are beyond our control) however if you place your order by these dates you should receive your orders by Christmas.

Lollies still taste delicious after Christmas!

Australia: Christmas Order Cut-Off Dates

StateFinal Date to place order for Christmas Delivery
NSW17 December 2023
ACT17 December 2023
VIC17 December 2023
QLD17 December 2023
SA17 December 2023
WA11 December 2023
TAS17 December 2023
NT11 December 2023


International: Christmas Order Cut-Off Dates

Region
Final Date to Place order for Christmas Delivery
USA2 December 2023
Canada30 November 2023
New Zealand5 December 2023
United Kingdom1 December 2023
Europe27 November 2023
South America20 November 2023
Israel20 November 2023
Asia27 November 2023
Middle East27 November 2023
South Africa
20 November 2023


Please note: These cut off dates have been provided by postal carriers but are not guaranteed. We will ensure our best to get orders out as quickly as possible and before cut off dates but please keep in mind that there may be delays in dispatch times due to peak online sales period.

As this is a busy time of the year, we always recommend placing your order even before the above dates. Deliveries may be affected by factors beyond our control such as postal disruptions, significant weather events, customs delays or other reasons.

Where can we deliver to?

Custom Made Candy

For Custom made candy, we can delivery all over the world. The cost of the candy is the same, but delivery charges will change. 

Online Store

Our online shipping cart will currently accept orders from the  countries below

***UPDATE*** 13th November 2023: Deliveries to Israel from Australia are currently suspended, we apologise for this inconvenience.
***UPDATE***  Deliveries to Ireland from Australia are currently suspended, we apologise for this inconvenience.

Sticky also has stores now in Australia, USA, Mexico, Singapore, Malaysia, and Cambodia. 



International Duties and Taxes

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.


Sticky does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Australia), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.


If a product is seized and destroyed by the customs, or returned to Australia, we will NOT be responsible for the losses, product, or shipping refunds.

It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky.

Delivery Issues (Damage During Transit & RTS)

Deliveries worldwide are currently experiencing delays.. We will do our best to resolve all issues with our freight partners. However please be aware that lead times are extended at the moment.

Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

Return To Sender (RTS) Parcels

Sticky is not responsible for parcels that are shipped to an incorrect address that was entered at checkout by the customer.
Please check your shipping address on your order confirmation email immediately after placing your order to ensure it is correct and if there are any mistakes please email us at [email protected] so we can fix your address ASAP. Once your order has been picked we are not able to make any address changes to it.

It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky (RTS).

Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] and include your order number in the subject line and we will get back to you within 2 business days.

Live Shows

Live Candy Making Shows: Where and when?

We make candy live in our store in The Rocks 7 days a week. Anyone is welcome to drop in and watch. We would love to see you there.

For those who cannot make it into the store we live stream our candy making. Below are the times that we aim for. Please be aware that as this is a live show the times may vary slightly as we wait for our sugar to boil. Any major delays or cancellations will be notify through our facebook page @stickylollies

Addresses for our Social Media Platforms are

Facebook:     @stickylollies

Instagram:     @stickylollies

Youtube:        @stickysydney

TikTok:           @stickyaustralia


Live Stream Time
All times in Australian Daylight Time
Live Stream Platform
10.30am TuesdayFacebook


10.30am Friday
Instagram
12pm FridayTik Tok


10.30am SaturdayFacebook 
12pm SaturdayTikTok

Candy Information

Ingredients

Ingredients

Most of our candy contains the following ingredients. 

However there are exceptions below for Choc Filled Candy, Choc Filled Butterscotch and Butterscotch and Sugar Free. 
For these ingredients please see the table below


How is Sticky ensuring food safety during the novel coronavirus crisis?

Sticky is committed to world's best practise in the safe, hygienic preparation of food, particularly in this current climate. We welcome your questions or feedback at any time. Below is a list of just some of the ways we are working to make sure what we do is safe at all times.

We are guided in the current climate by the following important NSW and Australian Government resources on Food Safety and Health.

https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx#2-3

https://www.foodstandards.gov.au/consumer/safety/Pages/NOVEL-CORONAVIRUS-AND-FOOD-SAFETY.aspx

Equipment is cleaned and sterilised at the beginning of each day, between production runs, and at the end of day.
Staff wear personal protective equipment at all times during production, including two (2) layers of gloves, to ensure that the candy is never touched by human hand.
Staff with hair of any length must wear protective headgear or have hair tightly bound.

In regular operation, our work, although visible to the public, is carried out behind 1.5m sneeze glass and customers are never within 1.5m of our production process.

We maintain a rigorous protocol of hand washing, on any entrance to our premises, and a minimum of 6 thorough washings per day throughout the day.

Staff who exhibit symptoms of discomfort or illness at any time are to be immediately placed on sick leave and removed from the premises.

Our product is stored in individual, heat-sealed bags to ensure zero risk of contamination.
Our product is cooked to over 150 degrees celsius, and is of extraordinarily low risk of any form of microbiological contamination.
Our packaging process is designed to ensure that the risk of contact between human skin and the finished product is minimised.

Policies, practises and training are reviewed regularly to ensure staff compliance and the maintenance of standards.

The European Food Safety Authority (EFSA) has released a statement saying that food is not a likely source or route of transmission of the virus.

We do not currently wear face masks during production. According to NSW Health and the Clinical Health Commission, "face asks are not recommended for the general population. People who have symptoms and might be infected with COVID-19 are required to stay in isolation at home and should wear a surgical face mask when in the same room as another person and when seeking medical advice to reduce the risk of transmitting COVID-19 to anyone else. Health care workers who are caring for patients with suspected COVID-19 should use appropriate personal protective equipment to protect themselves against COVID-19".

We are reviewing Best Practice Guidelines and the instructions of Authorities daily to ensure that we are up to date with the latest advice in a fast changing environment. Should any of the guidelines change, so will our practises.

Is there an expiry date on the Candy?

Yes. Although it is a wonderful preservative, the nature of sugar is that it wants to be a crystal. After about 6 months from the date you receive the candy, the candy will begin to crystallise, the colours will start to fade, and the texture will change. You can still eat it, but it won’t remain quite as beautiful.

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